Customer Service Officer (Contract)
Responsibilities
- Receive and log customer-reported issues related to software and equipment in the system.
- Coordinate with internal teams to resolve customer issues effectively.
- Monitor the progress of issue resolution and provide regular updates to customers.
- Document resolution outcomes in the system.
- Prepare summary reports on recurring issues and insights for team leaders.
Qualifications
- High school diploma or vocational certificate.
- At least 1 year of experience in customer service.
- Excellent communication skills, especially over the phone, via email, and on Line OA.
- Friendly, polite, and pleasant phone manner.
- Strong communication and follow-up skills; able to coordinate with technical teams and provide timely updates to customers.
- Proficient in using Excel for data entry.
- Willingness to be on-call outside of regular working hours (1 week per month on a rotating schedule with team members).
